The goal of DC, warehouse and backroom design has long been to meet operational requirements at minimum cost. A natural consequence of this “bottom line” approach has been facilities and operations ill-suited to employee experience and well-being. Researchers are developing a new approach that places humans at the center of the design task—the goal of the research is Worker-Centric Design. Dr. Kevin Gue’s presentation describes the essential elements — psychology, management, operations engineering, ergonomics, and architecture — and how they work together to enhance productivity and shape worker experience. The goal of this ongoing research is to establish design principles for commercial facilities that lead to efficient, highly-productive and worker-centric places to work.