The Exception Economy: The Orders Automation Wasn't Designed For

Automation works best when the work is predictable, but real-world operations rarely are. In this episode of MHI Cast, Dan Garcia of TGW Logistics North America and Nate Richter of Packsize explore how warehouses can prepare for oversized products, changing order profiles, demand spikes, and other exceptions that fall outside the standard automation flow. They discuss designing for variability, using data to identify the exceptions that matter most, the role of integration partners, and why the smartest strategy isn’t automating every exception — it’s knowing which ones are worth solving.