Organizations often focus on speed, efficiency, and process discipline to improve service. Yet service breakdowns persist not because teams lack effort or expertise, but because work is fragmented across functions and partners. The ability to collaborate across silos is a core operational requirement. The Power of T focuses on how Trust and Transparency enable that collaboration in practical, repeatable ways.
In this keynote, Kate Vitasek examines why transactional ways of working limit service performance and how intentionally building trust and transparency across internal functions, and upstream and downstream in the supply chain improves alignment, decision-making, and execution.
Participants will learn how trust-based collaboration reduces delays, clarifies roles and expectations, improves issue resolution, and strengthens accountability for service outcomes. Drawing on Vested research and real-world examples, the keynote provides leaders and teams with practical insights to break down functional silos, address root causes of service problems, and create more effective teamwork across the supply chain.
